Our store's Refund and Exchange Policy is designed to provide you with security, transparency, and peace of mind! We comply with United States consumer protection standards, offering clear conditions for returns and refunds.
Timeframe for Returns: We offer a 30-day window for returns (change of mind) or reports of defects, starting from the date of delivery.
Condition: Items must be returned unused, in the same condition that you received them, and in their original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Refund Methods:
Credit Card: The refund may appear on your statement within up to two billing cycles, depending on your card issuer.
Debit Card / PayPal / Other Methods: Refund to the original payment method, which may take up to 10 business days after the return is confirmed and processed.
We issue refunds or exchanges based on the situations outlined below:
You may cancel your order for a full refund before it has been shipped.
What you need to do: Send an email to help@maresya.com with the reason for the refund, order number, and email address used for the purchase.
Process: Once confirmed that the item has not shipped, we will process your full refund to your original payment method.
If you change your mind and wish to return an item, you can do so within 30 days of delivery.
What you need to do: Send an email to help@maresya.com requesting the return for a refund, including the product name, order number, and email used for the purchase.
Return Shipping Cost: We will send a return shipping label to your email free of charge (We cover the cost of return shipping for customer satisfaction returns).
Process: You are responsible for packing the product, attaching the label, and dropping it off within 7 days of receiving the label. Once the item arrives at our facility and passes inspection, we will process the refund to your original payment method.
If your order arrives defective, damaged, or breaks due to a manufacturing defect within 30 days, we will cover the return or provide an exchange.
What you need to do: Send an email to help@maresya.com with the product name, order number, a description of the defect, and an attached photo or video proving the defect.
Return Shipping Cost: We will send a return shipping label to your email free of charge.
Process:
For Refunds: Once the product arrives at our facility, we will process the full refund to your original payment method.
For Replacements (Exchange): We will send a new product immediately upon confirmation of the defect and provide you with a new tracking number, often before receiving the damaged item back.
For any questions regarding your order, refund, or exchange, please contact us using the details below.
| Detail | Information |
| Legal Business Name | VEAGLE COMPANY LLC |
| Registered Address | 412 W 7th St STE 908, Clovis, NM, 88101, United States |
| Email for Support | help@maresya.com |
| Phone Number | +1 (505) 575-2047 |
| Hours of Operation | Monday to Friday, 9am to 6pm (MST/MDT) |
Experience the Perfect Fusion of Luxury and Elegance with Maresya's Exclusive Collection.
Contact Informations
e-mail: help@maresya.com
Phone: +1 (505) 575-2047
Hours: Mon. to Fri. 9am to 6pm
Maresya is a brand operated by VEAGLE COMPANY LLC | Registered Office: 412 W 7th St STE 908, Clovis, NM, 88101, United States
