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Learn more about our story, values, and commitment to quality
About Maresya
Frequently Asked Questions
Find answers to common questions about orders, products, and shipping
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through our encrypted payment gateway.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry with original tags and packaging. Items must be returned in their original condition. We cover the cost of return shipping for all eligible returns (including cases of defect/damage and change of mind), as detailed in our full Return Policy. Personalized or custom pieces are considered final sale.
Can I change or cancel my order?
You can change or cancel your order before it has been processed and dispatched for shipping (typically within 1 to 3 business days, as stated in our Shipping Policy). If your order has not yet been dispatched, we will process a full refund. Please contact our support team immediately if you need to make changes.
Are your products made with real gold and silver?
Yes! All our jewelry is made with authentic 925 sterling silver or 10k gold plating over a sterling silver base. We never use cheap metals or fake materials. Each piece comes with a certificate of authenticity.
Do you offer warranties on your jewelry?
All jewelry comes with a 1-year warranty covering manufacturing defects. This includes issues with stamping, shine, or plating. Normal wear and tear, loss, or damage from misuse are not covered.
How do I care for my jewelry?
Store pieces separately in soft pouches to prevent scratching. Remove jewelry before showering, swimming, or exercising. Clean with a soft cloth and mild soap. Avoid harsh chemicals and perfumes.
Do you ship internationally?
Our primary focus and official Shipping Policy, including all pricing and delivery guarantees, apply exclusively to the United States market. For detailed information on shipping, please refer to our Shipping Policy page.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package through our website or directly on the carrier's site. Tracking updates may take 24-48 hours to appear.
What are your shipping rates?
Maresya offers Free Standard Shipping on ALL orders within the United States, regardless of the order value. The delivery time for Standard Shipping is typically 4 to 15 business days (plus 1 to 3 days for processing). All delivery times are clearly stated in our Shipping Policy.
