Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through our encrypted payment gateway.

We offer a 30-day return policy for all unworn jewelry with original tags and packaging. Items must be returned in their original condition. Personalized or custom pieces are final sale. Return shipping is free for defective items.

You can change or cancel your order within 2 hours of placement. After that, orders are processed and shipped quickly. Please contact us immediately if you need to make changes.

Yes! All our jewelry is made with authentic 925 sterling silver or 18k gold plating over a sterling silver base. We never use cheap metals or fake materials. Each piece comes with a certificate of authenticity.

All jewelry comes with a 1-year warranty covering manufacturing defects. This includes issues with clasps, chains, or plating. Normal wear and tear, loss, or damage from misuse are not covered.

Store pieces separately in soft pouches to prevent scratching. Remove jewelry before showering, swimming, or exercising. Clean with a soft cloth and mild soap. Avoid harsh chemicals and perfumes.

Yes! We ship to over 100 countries worldwide. International shipping typically takes 7-14 business days. Customs duties and import taxes are the responsibility of the recipient.

Once your order ships, you'll receive a tracking number via email. You can track your package through our website or directly on the carrier's site. Tracking updates may take 24-48 hours to appear.

Free standard shipping on all US orders over $50. Under $50 is $5.99. Express shipping (2-3 days) is $15.99. International rates vary by destination and are calculated at checkout.